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Esperia.it
is:
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a
dynamic on-line Tour Operator specialising
in Southern Italy which, set up in 1999 in
Calabria, has quickly established a position of leadership
in the touristic market, opening new offices in Campania,
Puglia and Sicily. Esperia.it is a joint-stock company,
ISO 9001certified, whose shareholders include Fintech
S.p.A. (joint venture Telecom Italia Lab and Mediocredito
Centrale), Innovest Enterprises (Danish venture capital)
alongside the management.
The company has offices in Naples, Lecce, Catania
and Cosenza and offers the tourist a high level of
competence regarding the touristic opportunities in
the southern Italian regions and expert assistance
throughout the holiday.
Esperia.it collaborates with some of the most important
Internet portals and with the most prestigious networks
in the world for the distribution and sale of travel
and tourism services; in Italy and abroad it interacts
with travel agents and prestigious companies, organising
congresses on their behalf and arranging special terms
for their employees.
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To
attract national and international
customers to Southern Italy offering
a wide range of tried and tested touristic
packages. |
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To
promote the southern Italian touristic
offer with its rich environmental,
archaeological and historic-artistic
heritage. |
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To
exploit Internet technology to the
utmost to gain knowledge of customers
and achieve their satisfaction.
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Geographical
specialisation
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ESPERIA
IS A TOUR OPERATOR SPECIALISING IN SOUTHERN ITALY
Esperia.it
operates exclusively in the Southern Italian regions.
This geographical specialisation combined with its highly
competent staff, enables it to organise a wide range
of touristic packages and to meet the most complex requirements
the tourist may have.
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Innovation
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ESPERIA
IS BASED ON INNOVATION
Esperia
is completely integrated in the Internet, the whole
running of the company, from the back-office to the
front-office, including customer transactions, relations
with suppliers, takes place on-line. Esperia's technology
enables the activation of effective Customer Relationship
Management policies, thanks to precise customer profiling,
which therefore leads to a high level of customer loyalty.
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On-the
spot presence
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ESPERIA
HAS AN AUTONOMOUS OFFICE OPERATING IN EACH OF ITS REGIONS
Esperia's
strong point is that it has a network of on-the-spot
branches (Cosenza, Naples, Catania and Lecce) specialising
in the creation of local touristic packages. An on-the
spot presence means being close to the touristic offer
throughout the year and a promptness of assistance to
the consumer on his holiday.
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Quality
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ESPERIA
IS THE ONLY ISO 9001 CERTIFIED ON-LINE TOUR OPERATOR
IN THE WORLD
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The
existence of an internal quality manual covering specific
procedures, for all the company's working phases, enables
the standardised management of every activity, guaranteeing
every interlocutor the same qualitative standard. Continuous
quality monitoring through the tourists' on-line compilation
of various forms checking satisfaction aimed exclusively
at discovering possible dissatisfaction ensure that
the overall rate of appreciation for the Esperia booking
service stands at 95%.
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Caring
for the tourist
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ESPERIA
COMMITS ITSELF TO THE CONSUMER'S AFTER-SALES NEEDS
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Esperia.it
makes an expert on-the-spot call centre available
to customers to provide useful information. In
addition, in all cases of necessity an Esperia
operator can reach the customer to solve any problem
arising about the enjoyment of the holiday.
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Southern
Italian guides
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THE
FIRST INTERACTIVE TOURIST GUIDE
Esperia
offers its customers a detailed description of the area,
covering scenic, naturalistic, historic-archaeological,
artistic, gastronomic and sports attractions, information
about accommodation, restaurants and about local events.
Thanks to its practical nature it is easy for the tourist
to create a customised guidebook with his own itineraries
and to print it free.
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Touristic
planning
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THE
WIDE RANGE OF TOURISTIC OFFERS
Esperia
offers a wide range of touristic and geographical themes
in its packages as well as offering a customised consultancy
service to meet the needs of the individual tourist.
The staff responsible for touristic planning continuously
enrich and modify the touristic packages on offer. Thanks
to total integration in the Internet, product innovation
is guaranteed with the virtue of allowing the tourist
a chance to appreciate a virtual catalogue of daily
updated touristic offers.
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Piazza
della Liberta', 35 - 87036 Rende (Cosenza)
Tel. +39.0984/84.60.61 Fax +39.0984/84.60.62
advcalabria@esperia.it |
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Napoli Office:
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Piazza
Cavour, 139- 80137 Napoli
Tel. +39.081/44.21.313 Fax +39.081/44.21.306
advcampania@esperia.it |
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Catania Office:
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Viale
Andrea Doria, 27 - 95100 Catania
Tel. +39.095/71.67.899 Fax +39.095/71.67.903
advsicilia@esperia.it |
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Lecce Office:
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Via
Col. A. Costadura, 35 - 73100 Lecce
Tel. +39.0832/27.99.24 Fax +39.0832/24.88.41
advpuglia@esperia.it |
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For
any information of an economic-financial nature
regarding Esperia.it, of interest to investors
and economic journalists, contact
us at the e-mail address:
investor.relations@esperia.it
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